At Rakshita Enterprises, we are committed to providing premium-quality Kurtis, Gowns, and Maternity Wear. If you receive a defective, damaged, or incorrect product, we are here to help.
Exchange Policy
Exchange Timeframe
- Exchange requests must be raised within 3 days (72 hours) of delivery.
- Requests submitted after this period will not be eligible for exchange.
- A clear and continuous unboxing video is mandatory for all exchange requests.
Exchange Eligibility
Products are eligible for exchange if:
- A wrong product has been delivered.
- The product has a manufacturing defect.
- The product is damaged during transit.
Exchange Conditions
- The product must be unused, unwashed, and in its original condition.
- All original tags, labels, and packaging must be intact.
- Products that have already been exchanged once are not eligible for a second exchange.
Exchange Process
- After approval, pickup will be arranged within 24–48 hours, subject to service availability.
- Once the product is picked up or in transit to our warehouse, the replacement product will be dispatched.
Return Policy
Return Timeframe
- Return requests must be raised within 7 days of delivery.
- Wrong or missing products must be reported within 24 hours of delivery.
- A clear and continuous unboxing video is mandatory for return requests.
Return Eligibility
Returns are accepted only if:
- The product received is damaged or defective.
- An incorrect product has been delivered.
- The product significantly differs from the order placed.
Return Conditions
- The product must be unused, unwashed, and returned with original tags and packaging.
- Products showing signs of use, washing, alteration, or damage caused by the customer will not be accepted.
Return Process
- Pickup will be arranged within 24–48 hours after approval.
- Once the product reaches our warehouse and passes quality inspection, the refund process will be initiated.
Refund Timeline
- Refunds are typically processed within 7–10 working days after successful quality inspection.
- The actual credit time may vary depending on the bank or payment provider.
Pickup Policy
- Reverse pickup is subject to courier service availability in your area.
- If pickup service is unavailable, customers may be required to self-ship the product to our provided address.
- Pickup will be attempted up to two times.
Non-Returnable & Non-Exchangeable Items
The following products are not eligible for return or exchange:
- Products purchased during clearance, final sale, or special promotional offers.
- Customized or altered products.
- Products without original tags or packaging.
- Products damaged due to misuse or improper handling after delivery.
Contact Us
For any return or exchange request, please contact our support team within the applicable time period along with your order details and unboxing video proof.
Rakshita Enterprises reserves the right to approve or reject any return or exchange request after product inspection.